Last updated: September 14, 2026
This Privacy Policy explains how Ultius (“we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit https://ultius.me, create an account, submit an inquiry, place an order, or communicate with us.
1. Scope of This Policy
This Policy applies to personal information collected through the website, customer accounts, order forms, Live Chat, email, telephone, SMS, WhatsApp, and related services.
It does not govern websites or services operated independently by third parties.
2. Information We Collect
We may collect:
- Your name, email address, telephone number, and location
- Account details and login credentials
- Order requirements, instructions, uploaded files, and messages
- Billing address, payment status, transaction amount, and payment history
- Reviews, survey responses, and customer care communications
- IP address, device type, browser, referring page, and website activity
- Communication and marketing preferences
Payment card details are generally collected and processed directly by our payment providers.
3. How We Collect Information
We may obtain information:
- Directly from you when you register, place an order, upload files, or contact us
- Automatically when you use the website
- From Writers assigned to your orders
- From payment, analytics, security, and communication providers
- From publicly available sources where permitted by law
4. How We Use Information
We use personal information to:
- Create and manage customer accounts
- Review requests and provide price quotes
- Match orders with suitable Writers
- Process payments and deliver services
- Communicate about inquiries, orders, revisions, and refunds
- Provide customer care
- Improve website functionality and service quality
- Prevent fraud, misuse, and security incidents
- Meet legal, tax, accounting, and regulatory obligations
- Send promotional communications where permitted
5. When We Share Information
We may disclose relevant information to:
- Writers assigned to provide requested services
- Payment processors and financial institutions
- Hosting, security, analytics, and communication providers
- Professional advisers, auditors, insurers, and legal representatives
- Government authorities when required by law
- A buyer or successor involved in a merger, acquisition, or business transfer
- Other parties at your direction or with your consent
We do not sell personal information for money. Certain disclosures involving advertising or analytics providers may qualify as “selling” or “sharing” under some state privacy laws. Where applicable, you may opt out.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, understand usage, improve performance, and support advertising where applicable.
For details about the types of cookies we use and how to manage them, please review our separate Cookies Policy.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
8. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
- Know whether we process your personal information
- Access or obtain a copy of your information
- Correct inaccurate information
- Request deletion
- Receive certain information in a portable format
- Opt out of sale, sharing, targeted advertising, or certain profiling
- Limit particular uses of sensitive personal information
- Appeal a denied privacy request
We may verify your identity before processing a request. Authorized agents may submit requests where permitted. We will not unlawfully discriminate against you for exercising your privacy rights.
Submit requests to [email protected].
9. Children’s Privacy
The website and services are intended for individuals aged 18 or older. We do not knowingly collect personal information from children under 13.
If we learn that a child has provided personal information, we will take reasonable steps to delete it.
10. International Data Transfers
Our Writers and service providers may operate in the United States and other countries. Personal information may therefore be processed outside your state or country, where privacy laws may differ.
Where required, we use appropriate contractual or legal safeguards for international transfers.
11. Policy Changes and Contact Information
We may update this Policy when our services, practices, or legal obligations change. The revised version will be posted with a new “Last updated” date.
For questions or privacy requests, contact:
Email: [email protected]